Frequently Asked Questions:
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Bill Payer
What is Bill Payer?
How do I enroll/signup for Bill Payer?
Who can I pay?
Does Bill Payer support members living outside the US?
How does it work?
Which accounts can I use with Bill Payer?
How much does Bill Payer cost?
How do I get started using Bill Payer?
Once I enroll, how soon can I start to make payments?
How are my bills paid?
How do I Login or access Bill Payer?
Where can I see payee details when I am sending a payment?
What is the difference between a bill paid by "Check" and one paid "Electronically"?
Is there a maximum or a minimum amount I can pay?
How long will it take for a merchant to receive my payment?
When are funds deducted from my Credit Union account?
What if there aren't enough funds available to process my scheduled payment?
What if I need to modify a scheduled payment?
Can I stop a payment?
I made a payment to a merchant through Bill Payer and it has not been credited to my account. What should I do?
How do I cancel the Bill Payer service if I change my mind?
Where can I go for extra help while in the Bill Payer section?
Why was there a delay in my payment being received?
I received an error message with Bill Pay. What does this mean and what do I do?
My payment amounts vary. Can I enter a different payment amount each month?
Is there any way to move a payee from one account to another without having to add it all over again?
What information is on bill payer checks?
Is it possible to only delete one payment for a payee?
How do I know beforehand whether there is an added charge from the merchant for a bill payer payment?
What are the differences and advantages between Bill Payer and EFT?
When I log into my account, information from my other account shows up in Bill Payer.
[Disclaimer - This Frequently Asked Question list uses common language to describe various services. Please refer to your Member Handbook for explicit details of credit union policy.]
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