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FAIRWINDS Online Mail Box

Members can correspond with Member Service Representatives through FAIRWINDS Online. This is the best and most convenient method to get answers if you are logged into your account.

How to send us a message inside FAIRWINDS Online:

• Log into your account
• Click on "Mailbox"
• Click on "New Message"
• In the Send to drop down box, select the type of message that you are sending
• Enter a subject and a message in the corresponding text boxes
• Click "Send"

It's Faster and More Specific Than Regular Email

Members are authenticated when they securely log into FAIRWINDS Online. This allows us to respond more quickly and to be more specific with answers to members that use this service.

What can be done on through logging into FAIRWINDS Online and using the Mail Box?

Task or Question	Regular Email (May require additional authentication questions)	Login to FAIRWINDS Online - Mail Box (Does not require additional authentication)
Allotment set-up/modification/removal (Required information to complete request: the From Account Number, the To Account Number, Date of transfer, frequency, and amount of transfer)
Bill Payer Inquiry
Bill Payer Set Up
Call 24 Pin resets
Certificate of Deposit: Open New CD
Certificate of Deposit: Modify maturity instructions.
Checking Account Change- Migration Requests (Required information to complete request: The checking account number and the new checking product it should be changed to (Free Checking, Simply Smarter Checking or Interest Checking)
Contact Information Change (Required information to complete request: Address, phone numbers and email address)
Damaged Cash Direct Check Card/Credit Card order
Extra Loan Payments (Required information to complete request: the From Account Number, the To Account Number and the amount)
Financial Software: (Quicken, QuickBooks, Money)
Loan Coupon Orders
Loan Specific Questions
Member to Member Transfer (Required information to complete request: the from Account, To Account and the member’s name receiving the funds)
New Cash Direct Check Card order
Official Check Request (Required information to complete request: From Account Number, Name and Address the check should be made out to and any specific memo to place on check, such as account number)
Overdraft Protection Set Up (Required information to complete request:The Account Number the protection is for, the account numbers for each of the accounts that need to be set up to protect the account and in what order the overdrafts should take place. Only checking accounts can have overdraft protection and the following accounts can be used for overdraft protection: Primary Savings, Secondary Savings, Money Market and Personal Line of Credit)
Relationship Rewards Password Reset
Transaction Inquiry

Where to login:
Members can login directly from the home page of our website. If you are on any web page other than the home page, look for the login link on the upper right hand side.

FAIRWINDS Online Login