Your Top Five Questions Answered
We have answers to the top five most popular upgrade questions. You can view all upgrade FAQs at fairwinds.org/upgrade.
1. How do I log in for the first time?
Simply log in as you normally would with your current Username and password. Then follow the prompts to update your new Username and password.
2. What browser should I use?
Make sure to update to one of the following:
Microsoft Internet Explorer 8 or higher
3. Will my scheduled bills in Bill Payer go out as usual?
Yes. The bills you have scheduled will continue to go out. While these payments may not appear in your account history immediately following the upgrade, rest assured that they have been processed.
4. Do I need to set up my payments and Billers again?
No. All of your Billers (payees) and scheduled payments will automatically upgrade.
5. Why don't my apps work anymore?
After July 22, the existing apps will not work with the New FAIRWINDS Mobile and Online. Instead, now you can use the new and consolidated FAIRWINDS Mobile app that includes mobile banking and mobile check deposit. To download the new app after July 22, first log in through fairwinds.org. Then download the new app and delete the old FAIRWINDS apps.
Bill Payer is Changing
With the New FAIRWINDS Mobile and Online experience, you’ll notice some changes with Bill Payer, including the timing of when funds are deducted from your account.
Current FAIRWINDS Bill Payer:
Today the money is deducted from your account before the payment is SENT.
New FAIRWINDS Bill Payer:
The money will be deducted after your payment has been PROCESSED by the Biller (payee).
It is important to remember that the PROCESSED date can vary by Biller. For more information about the new Bill Payer, visit our online resource center.