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Service Updates

Why do I keep getting locked out of FAIRWINDS Online?
(Dated 7.25.13)

If you have registered your username and password with a 3rd party Personal Financial Management (PFM) software service (Mint.com, Quicken, Yodlee, ect.), you will need to update them with our URL (www.fairwinds.org) and your new username and password. Their failed attempts to update your account information could lock your account within FAIRWINDS Online.

Categorizing and Editing Transaction Descriptions
(Dated 7.23.13)

Please note that the option to categorize and edit your transaction descriptions within online banking is currently NOT available. We look forward to bringing this feature to you in Fall 2013 with the launch of Mint.com. Through Mint, not only will you be able to categorize and edit, you’ll have access to the top budgeting and financial management tools directly within FAIRWINDS Online.

Safari Browser Update
(Dated: 7.22.13)

If you are trying to access Bill Payer using a Safari browser, please note that the default Cookie settings must be adjusted before this will work:

1. Select Settings
2. Select Safari
3. Change your option to Always Accept Cookies.

You can also use Google Chrome or the New FAIRWINDS Mobile app for payments.

Cross-Member Transfer on Android App
(Dated: 6.21.13)

If you are using the New FAIRWINDS Mobile app for your Android phone, please note that option to transfer money to another FAIRWINDS member's account is not available within the app. To transfer money to another FAIRWINDS member, please log-in to your account through our website (www.fairwinds.org) from your PC or mobile device.

Session Timer is now 10 Minutes
(Dated: 6.21.13)

For your security, please note that after 10 minutes of inactivity within the New FAIRWINDS Mobile and Online your current online session will automatically log-off. However, a box will appear with 60 seconds left asking if you would like to continue to stay logged in. Simply click yes if you wish to continue your online session.

I'm being asked to submit a security pass code each time I try to log-in from the same computer or mobile device. Why?
(Dated: 6.18.13)

More than likely your computer or mobile device is set to delete your cookies automatically. Cookies are small files that websites put on your computer hard disk drive when you first visit. Think of a cookie as an identification card that's uniquely yours. Its job is to notify the site when you've returned. They help that site remember you and your preferences.

In order to more easily access mobile and online banking without entering a security pass code each time, simply adjust your Cookies settings. You can change the setting in your computer not to delete cookies.

You may also be asked to submit a security pass code each time you use a new device or use a different browser. We recommend registering your mobile devices when you first log-in and using the same browser you normally would to more easily access FAIRWINDS Mobile and Online Banking.

Access Agreement

FAIRWINDS Online Access Agreement Online FAIRWINDS Online Access Agreement Print

Logging In

I’ve heard that I have to submit a security pass code each time I try to log-in from the same computer or mobile device. Is this true?
It depends on how the cookies in your PC or mobile device are set up. Cookies are small files that websites put on your computer hard disk drive when you first visit. Think of a cookie as an identification card that's uniquely yours. Its job is to notify the site when you've returned. They help that site remember you and your preferences.

If you are asked to submit a security pass code each time, more than likely your computer or mobile device is set to delete your cookies automatically. In order to more easily access mobile and online banking without entering a security pass code each time, simply adjust your Cookies settings. You can change the setting in your computer not to delete cookies.
Will I still be asked security questions?
No. Rather than utilizing security questions, you’ll be prompted to answer a onetime pass code that can be sent to your phone or email to confirm your identity.  These methods can also be used in the future should you forget your password.
What browser should I use?
Make sure to update your browser to one of the following:
Microsoft Internet Explorer 8 or higher
Mozilla Firefox
Google Chrome
Apple Safari*

*If you are trying to access Bill Payer using a Safari browser, please note that the default Cookie settings must be adjusted to "Always Accept Cookies" before this will work.

Will my account number change?
No. The improvements to the site will in no way affect your FAIRWINDS account numbers or any other personal information.
Will my log-in and password change?
Yes. Our new solution has added security methods to help keep your information safe.  One of these changes is that there are new requirements for usernames and passwords.  You’ll be prompted to change them to meet these new requirements the first time you log in. Simply log-in as you normally would, and follow the prompts to update your new username and password.
What are the new username requirements?
To help better protect your online banking account, your username:
  • Must be at least six characters long, but no more than 20 characters
  • Can contain letters, numbers, and the following special characters: @$*_-=.!`
  • Cannot contain any spaces between characters or only numbers
What are the new password requirements?
If your current password meets the updated security requirements, you will not be prompted to change your password. If your password is not strong enough, for your protection you’ll be prompted to create a new password with the following requirements:
  • Must be at least six characters long and no longer than 32 characters
  • Must contain characters from at least two of the following three categories:
    • Letters
    • Numbers
    • Any special characters
  • Cannot contain any whitespace
  • Cannot be a substring of the username
Where can I view my Relationship Rewards in the New FAIRWINDS Mobile and Online?
You can view your points by logging in directly from our website in the Relationship Rewards section. We are working to update these to the New FAIRWINDS Mobile and Online soon.
How can I transfer money to another FAIRWINDS member?
To transfer money to another FAIRWINDS member, please log-in to your account through our website (www.fairwinds.org) from your PC or mobile device.

If you are using the New FAIRWINDS Mobile app for your Android phone, please note that option to transfer money to another FAIRWINDS member's account is not available within the app.

Bill Payer

Enjoy easier, and more convenient way to pay your bills. Plus your payments will now enjoy extra protection with overdraft coverage! Take a tour of the new Bill Payer and see for yourself.


With the new bill payer, your payments are now protected through overdraft coverage.

What is changing with Bill Payer?

Today the money is deducted, before your payment is sent. Moving forward, the money will be deducted after your payment has been received by the payee (Biller).

When you pay a bill today, here’s how it works:

  • You schedule the payment in Bill Payer.
  • The payment is sent to the payee (Biller).
    • The money is deducted from your FAIRWINDS checking account on the date the payment is sent to the payee (Biller).
  • The payee (Biller) is paid on the scheduled Pay Date.

With the New FAIRWINDS Online, here’s how it will work:

  • You schedule the payment in Bill Payer.
  • The payment is sent to the payee (Biller).
  • The payee (Biller) is paid on the scheduled Pay Date.
    • The money is deducted from your FAIRWINDS checking account upon receipt of your payment by the payee (Biller).

Frequently Asked Questions

Will I need to set up my payments and billers again?
No. We are moving all your payees and scheduled payments to the new system.
Will the bills I have scheduled go out as usual?
Yes. The bills you have scheduled will go out prior to upgrade.
Will bill payer be available during this upgrade period?
No. The current online bill payer will not be accessible starting Monday, July 22 with full access being restored the new bill payer on the evening of Tuesday, July 23.
Can I still schedule payments?
All bill payer payments must be scheduled by the end of the day on Friday, July 19. Your scheduled bill payments will go out as usual, but you will not be able to add, modify, or delete payments during the upgrade period (July 20 - 23). You will be able to schedule new payments beginning July 24.
I just logged in to the New FAIRWINDS Online for the first time and don’t see any of my scheduled bill payer payments. What happened?
If you had scheduled bill payer payments prior to the upgrade on Monday, July 22, these may not appear in your account history immediately. Rest assured that all scheduled payments will be processed.
Can I use my savings account to make bill payer payments?
No. Payments can only be made from your FAIRWINDS checking account(s). Rest assured that your payments are protected through overdraft coverage.
Why can’t I see my past Bill Payer transactions in the New FAIRWINDS Mobile and Online?
As part of the upgrade, your previous Bill Payer transactions completed prior to the upgrade will not appear under the “Bill History” Moving forward, your transaction history will appear as it normally would under “Bill History”

To access previous Bill Payer transaction history, you can easily review through your FAIRWINDS Online checking account history. You may also view past e-Statements.
How can I view past Bill Payer transactions in the New FAIRWINDS Mobile and Online?
Your previous Bill Payer transactions completed prior to the upgrade will not appear under the “Bill History” Moving forward, your transaction history will appear as it normally would under “Bill History” In addition, the new Bill Payer now provides you with 24 months of payment history instead of 18 months.

To access previous Bill Payer transaction history, you can easily review through your FAIRWINDS Online checking account history. You may also view past e-Statements.
Why are my hidden Billers (payees) now showing in the new Bill Payer? How can I hide them again?
You can use the Add/Manage Groups link on the Payment Center page to organize your Billers (payees) into groups. The preference for showing/hiding these groups can be made from this same screen by checking/unchecking the Show option.
How do I delete a biller in Bill Pay?
When you’re in Bill Payer, select the tab “Manage My Bills” Choose the Biller Name you’re looking for from the dropdown menu. Then you’ll prompted with the option to “Delete this biller”
Is there a cost to use the New Bill Payer service?
No. FAIRWINDS Mobile and Online, including Bill Payer, continues to be a free service for FAIRWINDS members.
Why won't my Safari browser work with Bill Payer?
If you are trying to access Bill Payer using a Safari browser, please note that the default Cookie settings must be adjusted before this will work:
  • Select Settings
  • Select Safari
  • Change your option to Always Accept Cookies.
You can also use Google Chrome or the New FAIRWINDS Mobile app for payments.

Delete the old Apps!

The two FAIRWINDS mobile apps available today will no longer work on Monday, July 22.
Starting Monday, July 22, you can start using our new consolidated app.

Get our iPhone App

Get our Android App

The new app consolidates the banking and mobile deposit app into one. Here are some important points to remember when making mobile deposits.

  • You can elect to receive a receipt of your request by email once the item is sent.
  • You will be notified by email within one business day in the event your transaction is declined.
  • You will NOT receive an email confirming the deposit was made.
  • To receive a confirmation of your deposit, we recommend signing up for e-Alerts to notify you when a deposit has been made.

Frequently Asked Questions

Why didn’t I receive an email confirming my mobile deposit was made?
With the new consolidated mobile app your will NOT receive an email confirming a deposit was made. We recommend setting up e-Alerts on your account to notify you when a deposit is made. You will be notified within one business day in the event your transaction is declined.

Don't have an iPhone or Android phone?

We've got you covered too. You can access your account from any web or text message enabled device.

Enable text message banking through FAIRWINDS Online or access our mobile banking site through your web-enabled phone at mobile.fairwinds.org.

Financial Management Tools

Quicken

After the upgrade you will need to update your Quicken, Quickbooks, and Mint.com financial management tools.

Quicken/QuickBooks - New Users

When setting up Quicken or QuickBooks for the first time, you will select one of the following from the Financial Institution list in the software:

  • FAIRWINDS Online Members
    • Quicken: Fairwinds Credit Union Quicken
    • QuickBooks: Fairwinds Credit Union QuickBooks
  • FAIRWINDS Business Online Members
    • Quicken or QuickBooks: Fairwinds CU

Quicken/QuickBooks - Existing Users

For support on how to get your Quicken/QuickBooks working with the New FAIRWINDS Online, please call us at (407) 277-5045 Option 5.

Mint.com Users

If you are a Mint.com user, select Fairwinds Credit Union from the list of financial institutions.


Steps for accessing your FAIRWINDS accounts through Mint.com
Tip - if you have previously accessed your FAIRWINDS accounts through Mint.com and have edited/customized your transactions, please note these details will not be migrated when you setup a connection to the new FAIRWINDS Online. We recommend you hide your existing FAIRWINDS accounts (rather than delete these) so you can reference these as needed to retrieve previous transaction descriptions. To do this, select the Accounts option in the Mint top menu, click on the Hide button, and select the accounts you want to hide either (1) in just Budgeting & Trends or (2) Everywhere.

Next, setup your new FAIRWINDS accounts:
  • Click on the Accounts link in the top menu
  • Click the Add Account button
  • Type "Fairwinds" in the Enter your bank's name or URL search tool
  • Select the option "Fairwinds Credit Union"
  • Enter your signon ID and password that you use to access FAIRWINDS Online. Note that if you have not created a new username or password in FAIRWINDS Online after our recent upgrade, you must visit www.fairwinds.org to complete this step first.
  • Click Add It! Your credit union accounts should be displayed now.
Update your Username and Password
If you have registered your username and password with a 3rd party Personal Financial Management (PFM) software service (Mint.com, Quicken, Yodlee, ect.), you will need to update them with our URL (www.fairwinds.org) and your new username and password. Their failed attempts to update your account information could lock your account within FAIRWINDS Online.
Where can I export to my Microsoft Money software?
Since Microsoft Money was discontinued, we no longer are able to support this particular service. We encourage you to look into a service like Quicken or Mint to help with your money management needs, and are also supported through the New FAIRWINDS Mobile and Online.

Have a Business account with FAIRWINDS?

You can look forward to the New FAIRWINDS Business Mobile and Online coming to you in early 2014.

You’ll experience some of the most innovative business online banking solutions in the industry - all to help your business run more efficiently wherever you are.