fairwinds.org | wherever you are

 

We're building a future to best serve you.

As you define your path to financial freedom, count on us to join you wherever it may lead. And as you change the way you use and access financial services, we’re evolving to meet you with the latest digital tools and a stronger branch network.

That means new services, new technologies, new programs and new facilities that make it easier for you to access your money and account information.

When FAIRWINDS first opened in 1949, there were no ATMs or online banking, and rotary phones had no cameras to scan your checks. The changes we have seen over just the last decade have had a significant impact on the financial services we provide and the way our members use and access them. For instance, take a look at these trends:

300,000 320,000 340,000 360,000 380,000 400,000 2017 2016 2015 Online Banking Transactions
200,000 225,000 250,000 275,000 300,000 2017 2016 2015 In Branch Transactions
50,000 150,000 250,000 350,000 450,000 2017 2016 2015 ATM Deposits
10,000 15,000 20,000 25,000 30,000 35,000 2017 2016 2015 Remote Deposit Transactions

Investment in digital solutions

Because fewer of our members visit branches or use ATMs, we’re investing in newer and more advanced digital tools to meet your needs. Our online presence, redeveloped in 2015, offers a responsive design that works wherever you are – at home, on your tablet or on your phone.

Our mobile app is regularly updated and today allows for cross-member transfers, Apple Touch ID and Android Touch ID, and Quick Activity options that you can personalize for your individual needs.

Re-designing our branch network

Beginning in 2015, we embarked on a realignment strategy for our network of branches throughout Central Florida. This strategy includes a mix of opening, consolidating, and redistributing branches that allows us to move with our membership and optimize the number of convenient locations necessary. As of September 2017, we will offer 32 convenient branch locations in five counties.

Timeline

  • December 2017

    New Deland Branch

    Our Deland branch will move to a new full-service location right down the road adding drive-thru, additional parking and safe deposit box services for our members.

  • November 2017

    Instant Issue

    A new service giving you instant access to a debit card to access your funds at account opening.

  • September 2017

    Sand Lake Branch Closing

    Our Sand Lake branch will close.

    A New Way to Save

    Change it Up allows members to round up their debit card purchases to the next dollar and transferring that difference to a savings account of their choice.

  • June 2017

    New Support Center

    FAIRWINDS Credit Union opened a new support center housing more than 200 crewmembers. It will be fully dedicated to serving members through a call center, tech support and administrative support.

    Web Chat

    Live chat through our website is launched.

    New Way to Buy a Car

    More and more members like to buy from the comfort of their own home. In June we launched a partnership with Carvana providing an online, seamless shopping and financing experience.

  • April 2017

    New Winter Park Branch

    Our Maitland branch moved to a new full-service location right down the road in Winter Park, providing more parking, drive-thru, and safe deposit boxes.

  • March 2017

    Waterford Lakes Branch Closing

    Our Waterford Lakes branch closed, with the University branch available to welcome and serve members.

    New Orlando City Credit Cards

    FAIRWINDS Orlando City and Orlando Pride Visa® Credit Cards launched, giving members the opportunity to earn cash rewards and LionNation Points.

  • February 2017

    My First Home Savings

    A new first-time homebuyer program, My First Home Savings Account, debuted.

    Sanford Branch Closing

    Our Sanford branch closed, with the Lake Mary and Lake Forest branches available to welcome and serve members, in addition to our robust online and mobile banking solutions.

  • November 2016

    Android Pay & Samsung Pay

    Android Pay and Samsung Pay for personal and business debit and credit cards went live.

  • October 2016

    Credit Card Self-Service

    A new credit card self-service suite was introduced, providing new benefits and features like online balance transfers, online transaction disputes, and managing fraud claims.

    Online Appointments

    Online appointments to meet with a mortgage, auto, or business loan expert become available through the FAIRWINDS website.

  • September 2016

    Mobile App Enhancements

    New mobile app enhancements went live and included: unlock/forgot password and username, Pay Another Member (cross member transfer), Apple Touch ID enhancements, Android Touch ID, History Sneak Peek (allowing views without leaving the accounts screen), and Quick Activity options that you can personalize for your individual needs.

  • August 2016

    Oviedo Branches Consolidate

    Our Oviedo branch in downtown Oviedo consolidated with newer and more accommodating Oviedo branch on E. Mitchell Hammock Rd.

  • June 2016

    New Consumer Checking Solutions

    Our consumer checking account solutions were redesigned to ensure that you receive the best value possible.

  • February 2016

    Preferred Visa Signature

    The new FAIRWINDS Preferred Visa® Signature credit card launched, providing concierge services, premium rewards, and enhanced travel benefits.

  • October 2015

    FAIRWINDS Online Touch ID

    Mobile banking became even more convenient with the launch of Touch ID.

    Credit Card e-Alerts

    e-Alerts for personal and business credit cards became available within FAIRWINDS Online.

    Debit Card EMV

    Following the introduction of EMV Chip Card technology for our credit cards earlier in the year, chip cards became available for the debit card platform.

  • August 2015

    Branch Consolidation

    The Lady Lake and West Orlando branch locations closed, and consolidated with our Leesburg and Metrowest locations available to serve members.

  • June 2015

    Credit Card EMV

    EMV Chip Card technology was introduced for personal and business credit cards.

  • May 2015

    New Mobile-First Website

    The New FAIRWINDS Website was completely redesigned to include responsive design technology, making it easy to view and access fairwinds.org from any device, wherever you are.

  • January 2015

    Apple Pay

    Apple Pay debuted.