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We have determined that a popular phone scam called “spoofing” is being used where callers impersonating FAIRWINDS employees ask for confidential information, including PIN numbers.

What is spoofing?

Under spoofing, a customer will receive an unsolicited phone call from a person claiming to be an employee of a particular company (your financial institution, utility company, insurance company, etc.). These callers also have the ability to manipulate the organization’s main phone number in your caller id to appear legitimate.

While spoofing scams vary, in our case, members are warned that their debit or credit card has been compromised, and to best protect their account, the card needs to be closed. The scammer then will ask the member to provide their card PIN in order to “validate” their information.

If this happens to you, hang up immediately! Then contact us at 407.277.5045 or stop by your nearest branch location to report the incident.

How can you protect yourself from potential scams?

  1. Remember that FAIRWINDS will NEVER ask members to provide confidential information, such as debit or credit card numbers, PINs, or Social Security numbers through phone, email, text, or direct mail.
  2. If someone claiming to be an employee of FAIRWINDS asks for any of this confidential information, hang up immediately.
  3. Never, under any circumstance, share your PIN. (If you ever think your PIN has been compromised, you can re-PIN your debit card 24 hours a day by calling 866.985-2273.)
  4. Review your accounts regularly and report any suspicious activity immediately.
  5. Sign up for free e-Alerts through FAIRWINDS Online and be notified in real-time about account activity.

You can continue to count on your credit union to protect you and safeguard your information. We also encourage you to visit our online Fraud Center to learn more about how we protect you and what you can proactively do to avoid becoming a victim.