Skip to main content | Get the freedom to go further.

Questions about your account?

We are here to help.

Updates to Branch Services

Lobby Availability

We have opened our branch lobbies to serve up to eight individuals at one time. Our managers have the discretion to adjust this number accordingly.

By Executive Order of Orange, Osceola, and Seminole counties, branch locations in these counties require guests to wear masks at all times. You will be asked to momentarily lower your covering and present a photo ID to confirm your identity.

Drive-Thru Availability

The branch drive-thru can assist you with a full suite of transactions and services including deposits, withdrawals, debit card issue, and notary services.

Closed Branches

The following branches are currently closed and will not be accepting appointments:

  • Apopka branch
  • Orlando - UCF branch

Cleaning and Sanitization Practices

  • We have implemented additional thorough, ongoing cleaning and sanitization of all branch surfaces (counters, door handles, windows, etc.) and materials.
  • Contactless hand sanitizing stations are available in branch lobbies.
  • The lobby floors are clearly marked with appropriate social distance spacing guidelines.
  • If you are experiencing symptoms of COVID-19 or have been in contact with someone with COVID-19 symptoms, we ask that you use our other channels, including FAIRWINDS Mobile and Online and our Contact Center.

FAIRWINDS is committed to helping our members during this challenging time. We are offering payment extensions for our various loan programs.

Consumer Loan Payment Extension Options

Consumer Loans Options to delay payment up to 90 days.
Credit Cards Options to delay payment up to 90 days.
Mortgages Options to delay payment up to 90 days.

If you anticipate or are currently experiencing a financial hardship due to the effects of COVID-19, contact us as soon as possible.

The button below will send you to our FAIRWINDS Online login page to log into your account. Once logged in, you will be automatically directed to the Payment Extension form. Or, you may call 1.800.443.6887 ext. 44357.

Payment Extension Request Form Within FAIRWINDS Online

 Small Business Relief

If you're an existing business member and in need of assistance, please review our Small Business Relief page.

Learn More