Skip to main content


COVID-19 Readiness: We are here to help. Review current updates and how you can stay connected.
Updated: Tue, March 31, 2020 at 04:56pm EDT | Get the freedom to go further.

Payment Extension

FAIRWINDS is committed to helping our members during this challenging time. We are offering payment extensions for our various loan programs.

Options Available To Defer Payments

Consumer Loans Options to delay payment up to 90 days.
Credit Cards Options to delay payment up to 90 days.
Mortgages Options to delay payment up to 90 days.
Small Business Relief  

If you're an existing business member and in need of assistance, please review our Small Business Relief page.

Learn More

If you anticipate or are currently experiencing a financial hardship due to the effects of COVID-19, contact us as soon as possible.

The button below will send you to our homepage to log into your account. Once logged in, you will be automatically directed to our Documents & Forms page. From there, select the Payment Extension option and complete all fields. Or, you may call 1.800.443.6887 ext. 44357.

Payment Extension Request Form Within FAIRWINDS Online

Tue, March 31, 2020 at 04:56 pm EDT

Modified Branch Services

We are making modifications to some of our branch services. This is to ensure the safety and health of our members and crewmembers. Here is how we will continue to serve you.

  • Drive-Thru.
    Our locations with drive-thrus will remain open during regular business hours:
    • Mon-Fri: 8:00 am – 6:00 pm
    • Sat: 9:00 am – 1:00 pm

    We can help you with day-to-day transactions including: deposits, withdrawals, debit card instant issue, notary services, and more.

  • Branch Lobby Appointments.
    Branch lobby access is currently by appointment only. Lobby appointments may be made for these specific services:
    • Access Safe Deposit Box
    • Send International Wire
    • Loan Closing/Lease Buyout

    Branch Appointment

  • Closed branches:
    The following branches are currently closed and will not be accepting appointments:
    • Orlando - UCF branch
    • Orlando - Universal Backlot branch

Access and Manage Your Account from Home

Use FAIRWINDS' Mobile App or FAIRWINDS Online to manage your accounts from your home rather than visit a branch. Through our digital solutions, you can:

24-Hour Contact Center

Crewmembers will continue to be available in our Contact Center at 1.800.443.6887 to serve you around the clock.


In addition to free FAIRWINDS and Publix Presto! ATM transactions, you have access to ATMs around the world. Freedom Signature and Freedom Preferred members also benefit from monthly out-of-network surcharge rebates.