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FAIRWINDS Credit Union First in Florida to Launch Chatbot Integration Conversational Artificial Intelligence to Provide Members with Convenient Access to Credit Union Information and Support
FAIRWINDS Credit Union is offering its members a digital experience that is more convenient than ever before with the launch of the FAIRWINDS Virtual Advisor. In partnership with Abe AI, an Orlando-based Artificial Intelligence (AI) software company specializing in digital consumer financial technology, FAIRWINDS is the first financial institution headquartered in Florida to offer this innovative service to its members.
The FAIRWINDS Virtual Advisor utilizes conversational AI to offer virtual assistance using some of the world’s fastest-growing voice and messaging platforms, including Facebook Messenger, Google Home and Amazon Alexa. In response to a simple question, the FAIRWINDS Virtual Advisor can provide FAIRWINDS members with a wealth of information to help them along their path to achieving financial freedom.
“We are proud to partner with Abe AI as we introduce the FAIRWINDS Virtual Advisor to our members,” said Larry Tobin, president and CEO of FAIRWNDS. “We are excited to stand at the forefront of the conversational AI movement to deliver a simplified and personalized experience to our members as they continue to expand their use of mobile and digital banking.”
The FAIRWINDS Virtual Advisor provides members with:
- Basic support information, including branch locations, credit union contact information and routing number
- Guidance on services offered by FAIRWINDS, including mobile banking, loan payments and direct deposit setup
- Application support, walking members through the process of applying for new services, including car loans, credit cards and mortgages
- Educational support, explaining banking-related topics like refinancing, wire transfers, and retirement investments
“At Abe AI, we are dedicated to promoting simplicity and convenience in the world of finance through cutting-edge technology,” said Rob Guilfoyle, CEO of Abe AI. “We are thrilled to partner with an institution such as FAIRWINDS, which shares our vision of a more streamlined path of communication between financial institutions and their members.”
About Abe AI
Abe AI exists to create simplicity and convenience in everyone’s financial lives. Established in 2016, Abe AI makes it possible for credit unions to utilize the latest advancements in artificial intelligence to engage and support members on conversational interfaces including Facebook Messenger, Google Home, and Amazon Alexa, in order to drive member acquisition, support, engagement, and user experience. With Abe AI’s artificial intelligence platform, credit unions can effortlessly build their own AI-powered banking solutions.About FAIRWINDS
FAIRWINDS Credit Union, headed by President/CEO Larry Tobin, is the largest financial institution headquartered in Central Florida, with assets of $2.2 billion, more than 182,400 members and over 510 employees. The financial cooperative established in 1949. Anyone currently living or working in, or business operating in, Orange, Seminole, Volusia, Osceola, Polk, Brevard, Lake, Hillsborough, Manatee, Pasco, Pinellas, or Sarasota counties can become a FAIRWINDS member. UCF students, faculty, staff, alumni are also eligible to hold membership, as well as members’ families living outside any of the eligible counties.