Fraud Center
Protecting you and your account information is always our top priority.
How We Protect You
Multi-factor Authentication
We’ll send a text message or email verification when you sign into your account on a new device. You’ll receive a one-time code needed to sign in. We will NEVER ask you for this code and do not share with anyone.
Fraud Alerts
Receive fraud alerts through text message, email, or phone for your FAIRWINDS Visa® Debit or Credit Card. Simply reply to the message to confirm or deny suspicious transactions, all from the convenience of your phone.
Lock and Unlock Your Card
You can easily lock and unlock your debit and credit card instantly if it’s lost or stolen all through Card Management in Online Banking or our mobile app.
Real-Time Account Alerts
Sign up for alerts through FAIRWNDS Online or our mobile app to receive text or email updates on important account activities like your daily balances, debit card transactions, low balances, and more.
How You Can Protect Yourself
Remember, FAIRWINDS will never unexpectedly reach out through email, text, or phone calls and ask you to provide sensitive account information. If you receive a suspicious text message, phone call, or email, you can visit your local FAIRWINDS branch or contact our official phone number at (800) 443-6887 to validate or report the communication you received.
If you receive an unexpected communication claiming to be from FAIRWINDS, here are tips to help you stay vigilant against fraud:
If you receive an unsolicited call or communication from FAIRWINDS asking you to provide sensitive account information, do not respond.
Fraudsters often try to create a sense of urgency or use scare tactics to get you to react quickly, including providing your personal or account information. For example, the communication might say that your account will be closed or that your information has been compromised. Do not respond or click any link provided.
Look for misspellings and usage of incorrect grammar.
Do not click on any links and do not call the phone number provided in an unexpected communication.
Do not open attachments or download files that are included in an unexpected communication.
This is an example of a recent fraudulent text message
1. Suspicious sender
2. Scare tactic
3. Spelling errors
This is an example of a recent fraudulent text message
1. Suspicious sender
2. Scare tactic
3. Spelling errors
Frequently Asked Questions About Fraud
First, log into your FAIRWINDS mobile app, tap the “More” option, select “Card Management” under “Additional Services”, then choose “Report Fraud”.
First, log into FAIRWINDS online, select “Credit Card Management”, then choose “Report Card Lost or Stolen”.
If you suspect unauthorized activity on your account, call 1 (800) 443-6887 and follow the prompts for debit card fraud or dispute.
Members who have a cell phone number on file will receive fraud alerts via text message. Simply reply to the text message to confirm or reject a transaction.
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