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< 1 minute read|Published

How do I make an inquiry on a Bill Payment in Online Banking?

Follow the steps in this tutorial:

1. Log in to FAIRWINDS.org and click Pay Bills

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2. Scroll down to your Recently processed payments

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3. Select the magnifying glass next to the desired payment

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4.  Select Have a Payment Inquiry?

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5. Click New Message

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6. Type in your inquiry and click Submit.

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7. You will receive confirmation that your ticket was successfully created

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8. You may check the status of your message at any time.

When you receive a response, a new message pop up will appear in the top right hand corner of your screen.

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9. And that's it! You're done.

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Here's an interactive tutorial

https://www.iorad.com/player/1779001/Inquiry-on-Bill-Pay-Payment

 

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