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Need help?  Send us a Secure Email by logging into FAIRWINDS Online, click on Support in the upper right corner and then Secure Email.

Mailing Address

3087 N. Alafaya Trail
Orlando, FL 32826

Secure Email

Log in to FAIRWINDS Online and click on Support in the upper right hand corner, then on Secure Email, and then on Send Secure Email.

General Account Information

Local:
407.277.5045
Toll-free:
800.443.6887

To speak with a Member Services Representative, please call our 24-hour call center, available seven days a week.

Fax:
407.658.7937

Call 24 - Option 1
Loan Services - Option 2
Debit/Credit Cards - Option 3
Checking/Savings Accounts - Option 4
Online Banking and Bill Pay - Option 5
Merchant Check Verification - Option 6
Collections - Option 7
Business Accounts - Option 8
Employee/Branch Directory - Option 9

General Questions

Have a general question that is not specific to your account? Send us a simple, unsecure email message.

Business Loans

Monday9:00 am – 5:00 pm
Tuesday9:00 am – 5:00 pm
Wednesday9:00 am – 5:00 pm
Thursday9:00 am – 5:00 pm
Friday9:00 am – 5:00 pm
Saturdayclosed
Sundayclosed
Local:
407.306.6042

Business Account Transactions
407.277.5045
Option 8

Call 24

Access to your credit union account via your telephone 24 hours a day.

Local:
407.249.1850

Toll-free:
888.677.2774

Collections

Monday8:00 am – 6:00 pm
Tuesday8:00 am – 6:00 pm
Wednesday8:00 am – 6:00 pm
Thursday8:00 am – 6:00 pm
Friday8:00 am – 6:00 pm
Saturdayclosed
Sundayclosed
Local:
407.306.6010

Consumer Loans

Monday7:00 am – 7:00 pm
Tuesday7:00 am – 7:00 pm
Wednesday7:00 am – 7:00 pm
Thursday7:00 am – 7:00 pm
Friday7:00 am – 7:00 pm
Saturday9:00 am – 5:00 pm
Sundayclosed
Existing Loan Account Services
Local:
407.277.5045   Option 4

Toll-free:
800.443.6887   Option 4

New Applications
Local:
407.306.6041

Toll-free:
800.443.6887   Option 2

Credit Cards

For any credit card inquiries, including lost or stolen. Local:
407.277.5045

Toll-free:
800.443.6887

Debit Cards

Re-PIN your card by phone
866.985.2273
Activation:
866.985.2273

Lost/Stolen:
407.277.5045

Insurance Services

Monday8:00 am – 6:00 pm
Tuesday8:00 am – 6:00 pm
Wednesday8:00 am – 6:00 pm
Thursday8:00 am – 6:00 pm
Friday8:00 am – 6:00 pm
Saturdayclosed
Sundayclosed
Local:
407.306.6044

Operator Assistance

Need help finding the right department?
An operator is standing by to assist you.

Monday8:00 am – 6:00 pm
Tuesday8:00 am – 6:00 pm
Wednesday8:00 am – 6:00 pm
Thursday8:00 am – 6:00 pm
Friday8:00 am – 6:00 pm
Saturdayclosed
Sundayclosed
Local:
407.277.6030

Real Estate

Monday8:00 am – 6:00 pm
Tuesday8:00 am – 6:00 pm
Wednesday8:00 am – 6:00 pm
Thursday8:00 am – 6:00 pm
Friday8:00 am – 6:00 pm
Saturday9:00 am – 1:00 pm
Sundayclosed
Existing Loan Account Services
Local:
407.647.8252

New Applications
Local:
407.206.8125
Real Estate Written Requests
You may also send us a qualified written request, request for information, or error resolution request. Under the Real Estate Settlement Procedures Act this is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan which includes your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.

Any of the above mentioned requests you wish to submit must be sent to:

FAIRWINDS Credit Union
Real Estate Servicing Department
135 W Central Blvd., Suite 240
Orlando, FL 32801

Retirement Planning

Monday9:00 am – 5:00 pm
Tuesday9:00 am – 5:00 pm
Wednesday9:00 am – 5:00 pm
Thursday9:00 am – 5:00 pm
Friday9:00 am – 5:00 pm
Saturdayclosed
Sundayclosed
Local:
407.282.6039

UCF Student ID Cards

(For UCF Student IDs that start with 600921 Lost/Stolen:
407.277.5045

Re-PIN your card by phone:
866.985.2273